Tathastu Ayurveda LogoTathastu Ayurveda

Cancellation & Refund Policy

Our goal is to ensure a transparent and worry-free experience for every customer.

1. Order Cancellation Policy

1.1 Cancellation Before Dispatch

You may cancel your order before the product is shipped.

  • A full refund will be issued to the original payment method.
  • No cancellation charges will be applied.

1.2 Cancellation After Dispatch

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery.

2. Return & Refund Policy

Refunds and replacements are available under the following cases:

2.1 Damaged Products

  • Report within 48 hours of delivery.
  • Share clear photos/videos of damage.
  • Full refund or replacement will be provided.

2.2 Defective Products

  • Report within 7 days of delivery.
  • Share photos/video and batch number.
  • Full refund or replacement will be provided.

2.3 Wrong Product Delivered

  • Report within 7 days.
  • Replacement will be arranged at no additional cost.

2.4 Expired Product Delivered

  • Report within 48 hours.
  • Full refund or replacement will be provided.

3. Return Policy for Consumable Products

We offer a 30-Day Satisfaction Guarantee for consumable products:

  • Return request must be made within 30 days of delivery.
  • Product usage must not exceed 30%.
  • Refund will be processed after product verification.

4. Refund Processing Time

Timelines may vary based on bank/payment gateway policies.

  • Approval & processing time: 3–5 working days.
  • Refund to bank/wallet: 5–10 working days.

5. Non-Refundable Situations

  • Product used more than 30%.
  • Return request raised after allowed timelines.
  • Product damaged due to customer misuse.
  • Items returned without original packaging or accessories.

6. Shipping Charges

Shipping fees (original or return) are non-refundable except in cases of:

  • Damaged product received.
  • Expired product delivered.
  • Wrong product shipped.
  • Manufacturing defects.

7. How to Initiate a Cancellation or Refund

To request a cancellation, return, or refund, please contact:

  • Email: info@tathastuayurveda.world
  • Include order ID, reason, and required proof (photos/video).

Our support team will guide you through the complete process.